Terms and conditions
The order of products presented in the electronic catalog of Oxwork.com is subject to the acceptance by the customer of all the general conditions of sale set out below. These general conditions of sale are binding on the customer to the exclusion of all other conditions, in particular those in force for sales in stores, and without regard for the special clauses added by him - except with the express agreement of the seller - nor for the documents advertisements issued by Oxwork.com or any other document.
1. Acceptance
The customer's acceptance of these conditions is materialized by his electronic signature, materialized by the "validation click", as well as by the communication of his bank details for the purpose of payment of his order. This electronic signature has the value of a handwritten signature between the parties. This double approach is equivalent for the customer to acknowledge that he has fully understood and that he unreservedly approves all of these conditions.
2. Products
The presentation photographs illustrating the products offered in the OXWORK.COM electronic catalog tend to describe and present the items with the greatest accuracy. However, a supplier may be required to slightly modify an item, in particular to improve its quality. Therefore these photographs cannot be considered as entering the contractual field and the minimal variations in the representation of the articles can neither engage the responsibility of Oxwork.com nor affect the validity of the sale.
3. Availability
Our product offers and prices are valid as long as they are on the site, within the limits of available stocks. Indications on the availability of the products are provided to the customer at the time of placing his order. In the event of unavailability after placing his order, we will inform the customer by e-mail and we undertake either to provide him with replacement items with similar or superior characteristics and qualities at an equal or higher price, or to reimburse him if his bank account has been debited.
4. Command
The automatic registration systems are considered as proof of the nature, content and date of the order; Oxwork.com confirms the acceptance of his order to the customer at the email address that he will have communicated. The sale will only be concluded once the order has been confirmed. Oxwork.com reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order. The products can only be delivered to the delivery address indicated by the customer during the ordering process. The information stated by the customer, when taking the order, commits the latter: in the event of an error in the wording of the recipient's contact details, the seller cannot be held responsible for the impossibility in which it could be to deliver the product.
5. Delivery
After confirmation of the order, Oxwork.com undertakes to deliver to its carrier, all the references ordered by the buyer and this within a maximum period of 30 days (from the day after receipt of the order) .
Products purchased on Oxwork.com are delivered in mainland France by La Poste by Colissimo with tracking without signature or by Chronopost with signature. Deliveries in EU countries are made by La Poste with Colissimo tracking Europe. For deliveries outside the EU, deliveries are made by international postal services. For orders weighing more than 30kg, we ship them with the carrier Kuehne Nagel. In these cases, the deadlines indicated on the site are extended by 3 working days.
The times indicated are usual average times and correspond to processing and delivery times. In the case of items deliverable on different dates, taking into account their availability, the delivery time is based on the longest time; Oxwork.com reserves the right to split deliveries. Participation in processing and shipping costs will only be charged for a single shipment.
Oxwork.com cannot be held responsible for the consequences due to a delay in delivery.
Any order not shipped within 30 days of the order will be canceled unless otherwise stipulated and announced in the sales offer.
In the event of a pre-order, the period of thirty days runs from the official release date of the pre-ordered product.
The customer must notify the carrier and Oxwork.com of any reservations about the delivered product (damaged package, already opened, etc.) within three days of receipt of the product. In the case of a technical product, the customer will take particular care to check the proper functioning of the device delivered, to read the instructions for use provided to him.
In the event of apparent defects, the customer has the right of return under the conditions provided for in this document.
In addition, for deliveries outside mainland France, the customer agrees to pay all taxes due on the importation of products, customs duty, value added tax, and all other taxes due in under the laws of the country of receipt of the order.
In case of pre-order Oxwork.com undertakes to deliver to its carrier, all the references ordered by the buyer and this within a maximum period of 15 working days after the official release date of the product pre-ordered.
6. Force majeure
War, riots, fire, strikes, accidents and the impossibility of being supplied are considered as cases of force majeure releasing the seller from his obligation to deliver. The goods always travel at the recipient's risk and peril. The customer is required to check his package on arrival. He has a period of 48 hours to make any reservations with the carrier in the event of missing items or damage.
7. Withdrawal
The customer has a period of 60 clear days from receipt of his order to return to Oxwork.com any items that do not suit him, with the exception of sale items. Returns are free (only for metropolitan France) for the customer, he just has to follow the return procedure indicated on his delivery note or on the following page: Returns and exchanges
Returns must concern new items in their original packaging, accompanied by all their possible accessories, instructions for use and documentation.
Items returned incomplete, damaged, damaged or used are not taken back. In the event of abnormal or abusive returns, Oxwork.com reserves the right to refuse a subsequent order.
In the event of exercise of the right of withdrawal, Oxwork.com is required to reimburse the sums paid by the customer, free of charge, with the exception of return costs. The refund is due within a maximum period of 14 days and will be made with the same means of payment as during the purchase.
No exchange is possible, if the customer wishes to exchange, he must make a return request to our customer service in order to return the unwanted product to us and recommend the desired product on our site.
8. Price
The price is expressed in Euros. The price indicated on the product sheets does not include transport.
The price invoiced to the customer is the price indicated on the order confirmation sent by Oxwork.com; this price is expressed with all taxes included and including VAT for France and EU countries; it includes the price of the products, the costs of handling, packaging and storage of the products, the costs of transport and commissioning.
If the customer has a discount code, he will enter it in the order in the box provided for this purpose in the basket. Unless expressly stated, discount codes cannot be combined. Moreover, once the order has been validated and paid for, it is no longer possible to add a discount code to it.
Oxwork.com reserves the right to modify prices at any time. However, for any order accepted, Oxwork.com guarantees the prices charged on the date of confirmation of the order by Oxwork.com.
9. Payment
The price of the products is payable in cash on the day the order is placed and payment is made by credit card bearing the CB, VISA or MasterCard symbol, via Apple Pay, via Paypal or Amazon Pay. For all credit card transactions, the Client must indicate the number appearing on the front of their card, the expiry date of their card and the cryptogram appearing on the back of their card (last three digits). The Client's communication of its bank card number constitutes authorisation for Oxwork to debit its account for the amount of its order. For credit card payments, the company Payplug is responsible for securing payments. Payplug is certified PCI-DSS compliant in order to protect all data linked to payment methods. All information that Clients communicate to Oxwork is strictly protected and guarantees the conformity and security of each transaction.
In the event of fraudulent use of his/her bank card on the Site, the Client is invited to contact Oxwork by telephone on 01 85 09 28 33 (toll free) or by email at [email protected].
In the event of non-payment, an incorrect address or any other problem with the Client's account, Oxwork reserves the right to block the Client's order until the problem is resolved.
When the Client's account is debited, the transaction appears as "PAYPLUG.COM" on the bank statement.
You can pay by immediate transfer free of charge through our payment partner Fintecture by connecting directly to your bank. Fintecture is an approved payment institution (ACPR-17248) that has developed the first French payment solution to offer immediate account-to-account transfers. With Fintecture, you pay for your order directly from your secure bank account, without using your credit card limits. The information is pre-filled: IBAN, beneficiary, amount, etc.
You can also pay in installments with Alma. Installment/deferred payment is available through our partner Alma. By paying in installments with Alma, the Customer does not pay any fees. Payment security is provided by Alma and its service providers. All payments are protected by 3D Secure.
Amount of purchases:
- P1X: Only purchases between €1 and €2,000 are eligible for payment with Alma.
- P3X: Only purchases between €50 and €3,000 are eligible for payment with Alma.
Depending on the country, you can also pay on our site using the following payment methods: Bancontact, iDEAL, MyBank, Satispay, GiroPay.
The order validated by the customer will only be considered effective when the bank payment centers concerned have given their agreement. In case of refusal of said centers, the order will be automatically canceled and the customer notified by e-mail. Furthermore, Oxwork.com reserves the right to refuse any order from a customer with whom there is a dispute.
10. Customer Service
For any information or questions, our customer service is available to the customer 5 days a week (Monday to Friday inclusive):
Tel: 01 85 09 28 33
Address: Proshop Company SAS - 81 rue Réaumur, 75002 PARIS
e-mail: [email protected]
SIREN: 531173615
SIRET: 53117361500026
11. Intellectual Property
The site is the property of the company Proshop SAS in its entirety, as well as all the rights relating thereto.
The photos and descriptions are not contractual, they are the property of the brands distributed. The transcription of this data may have been altered or modified, Oxwork.com cannot be held responsible for these alterations.
All texts, works, illustrations and images reproduced on Oxwork.com are reserved under the law copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized, subject to different or even more restrictive provisions of the Intellectual Property Code.
Any reproduction, in whole or in part, of the site is systematically subject to the authorization of the company Proshop SAS.
12. Responsibility
The products offered comply with the French legislation in force and the standards applicable in France. Oxwork.com cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is up to the customer to check with the local authorities the possibilities of importing or using the products.
Oxwork.com's liability is systematically limited to the value of the product in question, value on its date of sale, without recourse to the brand or the company producing the product.
In case of hypertext links pointing to other sites from Oxwork.com, the latter will not be responsible for the content of the information provided on these sites after activation of these links.
Oxwork.com is not intended to sell to professionals. Consequently, Oxwork.com cannot be held liable for any prejudice whatsoever resulting from a professional activity (operating loss, loss of profit, loss of opportunity, damages and costs).
All orders placed at Oxwork.com are for the personal use of customers. Customers or recipients of the products are prohibited from any partial or total resale of the products. Oxwork.com de facto disclaims any legal liability if the payment of taxes was not made by the customer.
In any case, the customer benefits from the legal guarantee of eviction and hidden defects (art. 1625 and following of the Civil Code); on condition that the buyer proves the hidden defect. The seller must legally repair all the consequences (art.1641 and following of the civil code). If the buyer goes to court, he must do so within a "short time" from the discovery of the hidden defect (art. 1648 of the civil code).
13. Personal information
The information of personal information collected for the purposes of distance selling is mandatory, this information being essential for the processing and delivery of orders, the establishment of invoices and warranty contracts. The lack of information leads to the non-validation of the order.
In accordance with the "Informatique et Libertés" law, the processing of personal information relating to customers has been declared to the National Commission for Computing and Liberties (CNIL). The customer has (article 34 of the law of January 6, 1978) a right to access, modify, rectify and delete data concerning him, which he can exercise with Oxwork.com.
Oxwork.com undertakes not to disclose to third parties, free of charge or in exchange, the information communicated by the client. These are confidential. They will only be used for the processing of the customer's order and in order to reinforce and personalize the communication of the products reserved for the customers of Oxwork.com, in particular by newsletters of Oxwork.com to which the customer would have subscribed as well as as part of the personalization of the site according to your centers of interest.
However, when the customer visits Oxwork.com from certain partner sites of Oxwork.com and identified as such, the data concerning him may exceptionally be communicated to them. If the customer does not want it, report it to Oxwork.com when placing your order.
Our site is also designed to best meet the needs of our customers and it is for this purpose that we use cookies. These are intended to signal the customer's visit to our site and are only used by OXWORK.COM for the purpose of improving the personalized service intended for the customer.
14. Disputes
This contract is subject to French law. Oxwork.com cannot be held liable for damages of any kind, whether material, immaterial or bodily, which may result from a malfunction or misuse of the products marketed. The same applies to any modifications to the products resulting from the manufacturers. The responsibility of Oxwork.com will, in any event, be limited to the amount of the order and cannot be blamed for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products.
In the event of difficulties in the application of this contract, the customer has the possibility, before any legal action, of seeking an amicable solution, in particular with the help of a professional association in the sector, an association of consumers or any other counsel of his choice. It is recalled that the search for an amicable solution does not interrupt the "brief period" of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the judgment of the Courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer honors his financial commitments to the seller.
Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to expose these situations. In the event of a dispute, the customer will first contact the company to obtain an amicable solution.
Failing this, the Commercial Court of PARIS has sole jurisdiction, regardless of the place of delivery and the method of payment accepted.
End of the General Conditions of Sale. - Version 3.1 of 23/02/2024