1. Respect for your privacy
Through this privacy policy, we will describe to you how Oxwork uses and protects any information you provide to us when you use our site.
Oxwork is committed to ensuring that your privacy is protected. In order to comply with the new European regulations (GDPR), we have reviewed the user journey and thus targeted each action you perform that involves your personal data.
In this sense, we have reviewed the management of our forms in order to collect only the information that will be necessary to process your request.
2. The Oxwork service
The service is provided by PROSHOP SAS, 81 rue Réaumur, 75002, Paris / France, registered with the Paris RCS under number 531 173 615 (“Oxwork” or “us/ our").
Oxwork is an e-commerce site that sells work clothes, safety shoes and protective equipment for work. Our site is accessible via the addresses www.oxwork.com, www.oxwork.es, www.oxwork.eu, www.oxwork.biz, www.oxwork.ch, www.oxwork.be, www.oxwork.net, www.oxwork.it, www.oxwork.de, www.oxwork.fr, www.oxwork.co.uk.
3. The data collected and their purpose
Oxwork is responsible for the processing of your personal data which is collected during your use of our site. This means that Oxwork is responsible for their collection, security and use. When you register as a User, you consent to this processing and you guarantee the accuracy of all the data you provide to us.
Personal data?
The term "Personal Data" covers any information relating to an identified or identifiable natural person, such as your name, address, telephone number or e-mail address.
Personal data may also cover information allowing you to be identified, directly or indirectly, in particular by reference to an identification number such as an IP address.
What data does Oxwork use?
Oxwork collects and uses different sets of data to provide you with its services and to improve your experience on its site. This data may or may not be personal.
Registration Data:
When you register on our site to access the Services and create a user account, you provide the following information about your own Personal Data ("Data registration"):- First and last name, e-mail address, password, date of birth (optional), VAT number (optional), newsletter subscription (optional)
Oxwork will collect, process and use the Registration Data in order to provide the services to each User for the use of his account. If you choose to subscribe to the newsletter, Oxwork will use your e-mail address in particular to send you its latest news, offers and tips.
Chat Data:
In case you need to communicate with us, we provide a Chat system for which you can provide Personal Data:- Name, email, phone
Through its support service provider Zendesk, Oxwork will collect, process and use Chat Data to help you use our site and answer your questions. Chat data will be processed by us and stored by our service provider.
Order data:
If you wish to place an order on our site, you must have a user account. In addition to the Registration Data, we ask you for other Personal Data:- Company (optional), address, postal code, city, country, telephone, fax (optional)
Oxwork will collect, process and use Order Data in order to process your order, such as providing you with an invoice, delivering your order or contacting you about your order.
Payment Data:
In addition to Registration Data and Order Data, you must additionally provide the following Payment Data for the purposes of validating your order:- Credit card details (in case of payment by card)
Through its payment service providers such as Cybermut or Paypal, Oxwork will collect, process and use Payment Data in order to verify the validity of your payment and thus be able to honor your order.
Payment data will be processed and stored by our service provider in accordance with the strictest security rules applicable in the e-commerce sector. In particular, the operation will be carried out by a secure and encrypted process according to the state of the art.
Public Data:
For the purpose of using the Services, Oxwork will display some of your Personal Data that you decide to make public on the site, in particular when you make a comment on one of our products in order to share your experience with other users of our site:- Nickname, comment, note
Oxwork will collect, process and use Public Data in order to offer comments and opinions on each product sheet in order to share user experiences on the products they have purchased.
The personal data collected on the oxwork.com website is necessary and mandatory for the following purposes:
For sending commercial electronic communications (emails and/or SMS and/or Messenger) relating to the management, monitoring and processing of your order on the e-commerce site.
For the management of your subscription to the newsletter and for sending commercial electronic communications (emails and/or SMS and/or Messenger) relating thereto
For the management of after-sales service
To personalize your customer experience on the e-site trade
How long are your Personal Data kept?
We only keep your personal data for the period necessary to perform our Services and for the duration of your membership.
We archive the personal data of closed accounts according to the rules applicable to the protection of your data only in order to comply with the law, prevent fraud, recover sums due, settle disputes, solve technical problems, participate in surveys, enforce our Terms and Conditions and take any other action permitted by law.
Do we share your data with third parties?
We do not sell personal data to third parties.
We may transfer personal data to our contractual service providers. Before doing so, we take steps to ensure that your personal data is treated with adequate protection as required by specific data protection laws and Oxwork's internal policies.
We share personal data in particular to perform services and actions on request and on behalf of Oxwork, such as managing the accounting part of your order, transmitting your delivery information to our logistics provider or outsource certain actions related to Customer Relations and Complaints Management.
In addition, Oxwork seeks guarantees from its service providers acting as data processors under the GDPR on their compliance with the rules set out in the GDPR.
4. Your rights
As a user, you can exercise the following rights attached to your personal data:
- Right of access
- Right of rectification
- Right to erasure (right to be forgotten)
- Right to restriction of processing
- Right to data portability
- Right to object
To exercise any of these rights, you can write to [email protected]. We will answer you as soon as possible.
You also have the option of lodging a complaint with the Commission Nationale Informatique et Libertés (CNIL).
5. Security
What data security measures do we implement?
We use effective technical and organizational measures to protect the Services and other systems against the loss, destruction, access, changes or distribution of your data by unauthorized persons and do so according to the current state of the art.
Access to your Oxwork account is only possible after entering your personal password directly via the automatic login means. You should always keep your access information confidential with us, especially if you share the use of your computer and/or device with others.
Change in privacy policy?
Oxwork reserves the right to modify this Privacy Policy at any time, taking into account the provisions in force in terms of data protection. In case of modification, you will be informed on the site or by e-mail and you will have the right to oppose it by writing to [email protected].
6. Contact us
For any questions concerning personal data, you can contact us at the following coordinates:
PROSHOP SAS – 81 rue Réaumur 75002 PARIS, France or use [email protected]